Lowongan Kerja Customer Interaction Bayer Surabaya 2026
Bayer SurabayaRekrutmen Bayer 2026 - Bayer saat ini memberi kesempatan berkarir untuk Teman-teman melalui Lowongan Kerja Terbaru untuk mengisi posisi jabatan sebagai Customer Interaction yang akan ditempatkan di Surabaya. Silakan simak keterangan rekrutmen selengkapnya di bawah ini :
Rekrutmen Bayer 2026
Deskripsi Lowongan Kerja Customer Interaction Surabaya TerbaruCustomer Interaction
PURPOSE
To ensure seamless & effecient customer service (internal and external) through effective collaborations with cross functional teams to ensure the business needs/ targets are fulfilled. Utilizing new processes and technology to enhance customer experience ensuring efficiencies. Focus on Crop Protection Product.
MAJOR TASKS
Customer Interaction (directly and via sales team members)
- Orchestrate the service relationship, acting as primary contact for assigned customer accounts
- Analyze account history, understand the supply needs, help make decisions to optimize orders and product deliveries
- Provide information on orders, supply availability, timing, updates on products, programs, sample order, etc.
- Reach out to customers and sales team for missing Customer Master data information to process categorized sales orders
- Seek customer feedback to track satisfaction level and identify solutions to improve experience
Case Management
- Resolve any immediately resolvable request (e.g order management – Order Entry, Status check, order fulfillment – scheduling, product complain, customer complain)
- Receive and route queries by raising and closing tickets on the SFDC platform (OCV/CRM) within defined SLA
- Resolve queries related to order/invoices within defined SLA
- Documentation and communication for complaints & errors related to orders and delivery
Collaboration
- Involve Customer Operations team and other functions for resolution of non-immediately resolvable requests
- Support sales, commercial, supply chain and other functions with customer information such as delivery forecast, targets & progress
- Oversee truck load utilization on TMS, do necessary action to optimize outward freight.
- Support import and export team to proceed export sales order.
Customer Experience
- Ensure services based on customer prioritization with efficiency
- Support trainings on new processes, tools, and systems related to supply chain and help customers to adopt accordingly
- Identify the gaps and improvement areas to increase the operational efficiency and customer experience.
- Help onboard new colleagues, provide function-specific peer-to-peer training
- Drive satisfaction surveys at customer level related to order management
Rebate Calculation
- Prepare rebate calculations working according to designated program
- To obtain approval and issue rebate CN to customers on time
- To utilize RPA for automated rebate CN processing
- To liaise with Finance for final settlement once all the annual rebate program completed
SKILLS & REQUIREMENTS
- Bachelor’s Degree in Business Administration, Agricultural Science, Supply Chain Management, or a related field is preferred.
- Relevant Work Experience: 3-5 years of experience in customer service, Supply Chain Management, IT, preferably in the agricultural sector or seed industry.
- Skills:
- Customer Service Skills: Strong abilities in managing customer relationships and resolving issues effectively.
- Communication Skills: Excellent verbal and written communication skills in both Bahasa Indonesia and English to interact with diverse stakeholders.
- Collaboration and Teamwork: Proven ability to work collaboratively with internal teams (production, commercial, warehouse, and delivery) and external partners (toller manufacturers).
- Problem-Solving Skills: Strong analytical and problem-solving capabilities to address customer inquiries and operational challenges.
- Agility and Adaptability: Ability to respond quickly to changes in the market or customer needs and to implement new strategies effectively.
- Technical Competence: Familiarity with supply chain processes, logistics, and agricultural production systems.
Application Period: 11/25/2024 - 12/05/2024 Reference Code: 833359
Division: Crop Science Location: Jakarta / Surabaya
Functional Area: Supply Chain Management Position Grade: R. 13
Employment Type: Regular Work Time: Standard working hours
Contact Us
Address Telephone E-Mail
Head Office: PT. Bayer Indonesia
Menara Astra, 33rd floor Jl. Jend. Sudirman Kav.5-6 [email protected]
Jakarta
Aplikasi Lamaran :
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Keterangan Lain :
- Hanya pemohon terbaik yang akan dipanggil untuk mengikuti tahap seleksi selanjutnya.
- Lowongan Bayer ini tidak dipungut biaya apa pun.
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