Lowongan Kerja Managed Service Manager Devoteam Jakarta 2025
Devoteam JakartaLowongan Kerja Devoteam 2025 - Devoteam tengah membuka kesempatan berkarir untuk Kalian melalui Lowongan Kerja Terbaru untuk menempati posisi jabatan sebagai Managed Service Manager yang akan ditempatkan di Jakarta. Silakan lihat info rekrutmen selengkapnya berikut ini :
Rekrutmen Devoteam 2025
Deskripsi Lowongan Kerja Managed Service Manager Jakarta TerbaruDevoteam is a leading consulting firm focused on digital strategy, tech platforms, and cybersecurity.
By combining creativity, tech, and data insights, we empower our customers to transform their business and unlock the future.
With 25 years’ of experience and 8,000 employees across Europe and the Middle East, Devoteam promotes responsible tech for people and works to create better change.
#Creative Tech for Better Change
Devoteam has launched in January 2021 its new strategic plan, Infinite 2024, with the ambition to become the #1 EMEA partner of the leading Cloud-based platform companies (AWS, Google Cloud, Microsoft, Salesforce, ServiceNow), further reinforced by deep expertise in digital strategy, cybersecurity, and data.
A Managed Services Manager plays a critical role in ensuring the smooth delivery and ongoing optimization of IT services to clients. Here's a breakdown of the typical job description:
Core Responsibilities:
- Service Delivery Management:
- Oversee the day-to-day operations of managed service contracts.
- Ensure service level agreements (SLAs) are met or exceeded.
- Monitor service performance, identify trends, and implement proactive measures.
- Manage incident, problem, and change management processes.
- Coordinate with technical teams to resolve complex issues.
- Client Relationship Management:
- Act as the primary point of contact for managed service clients.
- Build and maintain strong client relationships.
- Conduct regular service review meetings with clients.
- Address client concerns and ensure client satisfaction.
- Identify opportunities for upselling and cross-selling additional services.
- Team Leadership and Management:
- Lead and manage a team of managed service engineers and technicians.
- Provide guidance, mentorship, and support to team members.
- Assign tasks, monitor performance, and provide feedback.
- Develop and implement training programs to enhance team skills.
- Ensure proper staffing levels and resource allocation.
- Process Improvement and Optimization:
- Develop and implement best practices for managed service delivery.
- Identify areas for process improvement and automation.
- Implement and maintain service management tools and systems.
- Ensure compliance with industry standards and regulations.
- Create and maintain service documentation and knowledge base.
- Financial Management:
- Manage the budget for managed service contracts.
- Track service costs and identify cost-saving opportunities.
- Ensure accurate billing and invoicing.
- Forecast resource requirements and manage capacity planning.
- Reporting and Analysis:
- Generate regular reports on service performance and client satisfaction.
- Analyze service data to identify trends and areas for improvement.
- Present reports to senior management and clients.
- Use data to drive informed decision-making.
Required Skills and Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Proven experience in managed services management, preferably in an IT consulting environment.
- Strong understanding of IT infrastructure, networking, and security.
- Experience with service management tools and systems (e.g., ServiceNow, ConnectWise, etc.).
- Excellent communication, interpersonal, and client management skills.
- Strong leadership and team management skills.
- Ability to work in a fast-paced and dynamic environment.
- Strong problem-solving and analytical skills.
- ITIL certification is often preferred.
- Project management experience is a plus.
Key Attributes:
- Customer-focused
- Results-oriented
- Proactive and organized
- Strong attention to detail
- Ability to work independently and as part of a team.
At the moment we are only able to hire candidates based in Jakarta for a full-time working hour.
Aplikasi Lamaran :
Apabila Anda berminat dan memenuhi persyaratan diatas, silakan melakukan pendaftaran secara daring melalui link berikut ini :
Catatan :
- Hanya pelamar terbaik yang akan diundang untuk mengikuti tahapan rekrutmen lebih lanjut.
- Seleksi Penerimaan Devoteam ini tidak dipungut biaya alias gratis.
Jika Kalian tidak tertarik dengan Lowongan Kerja Managed Service Manager Jakarta Agustus 2025 Devoteam di atas, maka Anda dapat mencoba melihat info pekerjaan yang sejenis dari beberapa perusahaan di Jakarta di bawah ini.
Related Jobs:
Lowongan Kerja Business Development Manager
ApplyBoard simplifies the study abroad search, application, and acceptance process by connecting international students, recruitment partners, and educational institutions on one intuitive and personalized platform.
Lowongan Kerja Senior Infrastructure Planner
Civil Engineering Asia Pacific Region JAK00005Q Requisition # Joining Arup Arup’s purpose, shared values and collaborative approach has set us apart for over
Lowongan Kerja Senior Vice President, Facultative Leader, Indonesia
Guy Carpenter is the world's premier reinsurance intermediary and strategic advisor to leading insurance and reinsurance organizations, delivering integrated solutions through its industry-leading analytics and
Lowongan Kerja Software Development Engineer / Programmer
Skills Required: Bachelor degree in Computer Science or equivalent, preferably from a reputable university (with min GPA 2.5) Profound knowledge about OOP, Design Pattern and
Lowongan Kerja Software Development Engineer In Test / Test Engineer
Skills Required: Bachelor degree in Computer Science or equivalent, preferably from a reputable university (with min GPA 2.5) Strong analytical and problem solving skills Thorough