Cari Loker Terbaru di lowongankerja15.net..!


Lowongan Kerja L1 L2 Supervisor Customer Operations Jogja Shopee Yogyakarta 2025

Shopee Yogyakarta

Rekrutmen Shopee 2025 - Shopee saat ini membuka kesempatan berkarir untuk Saudara melalui Lowongan Kerja Terbaru guna mengisi posisi jabatan sebagai L1 L2 Supervisor Customer Operations Jogja yang akan ditugaskan di Yogyakarta. Silakan lihat keterangan rekrutmen selengkapnya di bawah ini :

Lowongan Kerja Shopee 2025

Deskripsi Lowongan Kerja L1 L2 Supervisor Customer Operations Jogja Yogyakarta Terbaru

Department Operations LevelExperienced (Team Lead) LocationIndonesia - Yogyakarta

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description: Job Description 1) Manage, monitor SBR level and team performance against established KPIs and utilize the performance data to drive positive change in areas such as CSAT, Productivity, Quality, and Contact Rate 2) Analyze data to identify trends and make recommendations for process/product/policy improvements to improve customer experience 3) Collaborate with WFM team to review final weekly forecast, staffing, scheduling and develop solid tactics to maintain abandon rate and balance seasonality impact and the needs of operation team 4) Collaborate with PM to execute initiatives, strategies and tactics originating from regional, local and/or proposed by the operational team itself to improve performance objectives 5) Collaborate with Training & Quality team to identify the agents' quality issues and create quality improvement plan 6) Use learnings from team members to identify opportunities and advocate for product/process/policy improvements to improve customer experience 7) Handle escalated customer inquiries and complaints, working to resolve issues with respective stakeholders in a timely and satisfactory manner 8) Consolidate the necessary and complete information for the Weekly or Bi-Weekly internal review or report presentation Requirements: Requirements 1) Candidate must possess at least a Bachelor's Degree in any field 2) Preferable with 2 years of working experience in the related field is required for this position 3) Excellent understanding of contact center operation 4) Experienced and enjoy leading, inspiring and motivating others to meet goals and metrics 5) Data driven, familiar with basic data processing in Google Sheet, utilize QC 7 tools and certified Yellow Belt Lean Six Sigma will be an advantage 6) Willing to work on shift schedule

Pendaftaran :

Bagi yang berminat, segera melakukan pengisian form dengan membuka tautan di bawah :

Keterangan Lain :

  • Hanya pelamar terbaik lah yang akan dipanggil untuk mengikuti tahap seleksi berikutnya.
  • Rekrutmen Shopee ini tidak dipungut biaya alias gratis.

Jika Saudara tidak tertarik dengan Loker L1 L2 Supervisor Customer Operations Jogja Yogyakarta Juli 2025 Shopee di atas, maka Anda dapat mencoba mencari info loker yang mirip dari beberapa perusahaan di Yogyakarta di bawah ini.

Disclaimer !
lowongankerja15.net hanya memberikan informasi lowongan kerja. Semua yang berhubungan dengan pendaftaran lamaran ditangani sepenuhnya oleh pemasang lowongan kerja terkait. Harap maklum.

Related Jobs:


Lowongan Kerja Cambridge Chemistry Teacher

  26 Juni 2025 |   Yayasan Terang Bagi Sejahtera Bangsa |   Yogyakarta

Requirements: Minimum Bachelor’s Degree in a Chemistry At least 1 years of teaching chemistry English Proficiency: Fluent in speaking and writing (minimum IELTS 6.5 or


Lowongan Kerja Surveyor

Syarat Pekerjaan : Surveyor ⁠Pria/Wanita, usia maksimal 35 Tahun Fresh Graduate dipersilahkan mendaftar/memiliki pengalaman surveyor min 1 tahun Pendidikan Min D3 Niat kerja, Telaten, dan


Lowongan Kerja Partner Executive Mekari Jurnal - Yogyakarta Placement

  26 Juni 2025 |   Mekari (PT. Mid Solusi Nusantara) |   Yogyakarta

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim


Lowongan Kerja Marketing

  25 Juni 2025 |   PT Digital Sumber Sukses |   Yogyakarta

marketing & sales Mengidentifikasi dan mengembangkan peluangpelanggan baru untuk mencapai target penjualan. Membangun dan memelihara hubungan baik dengan pelanggan yang sudah ada dan calon pelanggan.


Lowongan Kerja Quality Assurance

  25 Juni 2025 |   ZettaByte Pte Ltd |   Yogyakarta

Zettabyte is a software development company that focuses on the education sector. We work together with our multicultural team from our offices in Singapore, Bali,



Top