Lowongan Kerja L1 L2 Supervisor Customer Operations Jogja Shopee Yogyakarta 2025
Shopee YogyakartaLowongan Kerja Shopee 2025 - Shopee saat ini membuka peluang karir bagi Saudara melalui Lowongan Kerja Terbaru untuk menempati formasi jabatan sebagai L1 L2 Supervisor Customer Operations Jogja yang akan ditempatkan di Yogyakarta. Silakan simak keterangan loker selengkapnya berikut ini :
Lowongan Kerja Shopee 2025
Deskripsi Lowongan Kerja L1 L2 Supervisor Customer Operations Jogja Yogyakarta TerbaruDepartment Operations LevelExperienced (Team Lead) LocationIndonesia - YogyakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description: Job Description 1) Manage, monitor SBR level and team performance against established KPIs and utilize the performance data to drive positive change in areas such as CSAT, Productivity, Quality, and Contact Rate 2) Analyze data to identify trends and make recommendations for process/product/policy improvements to improve customer experience 3) Collaborate with WFM team to review final weekly forecast, staffing, scheduling and develop solid tactics to maintain abandon rate and balance seasonality impact and the needs of operation team 4) Collaborate with PM to execute initiatives, strategies and tactics originating from regional, local and/or proposed by the operational team itself to improve performance objectives 5) Collaborate with Training & Quality team to identify the agents' quality issues and create quality improvement plan 6) Use learnings from team members to identify opportunities and advocate for product/process/policy improvements to improve customer experience 7) Handle escalated customer inquiries and complaints, working to resolve issues with respective stakeholders in a timely and satisfactory manner 8) Consolidate the necessary and complete information for the Weekly or Bi-Weekly internal review or report presentation Requirements: Requirements 1) Candidate must possess at least a Bachelor's Degree in any field 2) Preferable with 2 years of working experience in the related field is required for this position 3) Excellent understanding of contact center operation 4) Experienced and enjoy leading, inspiring and motivating others to meet goals and metrics 5) Data driven, familiar with basic data processing in Google Sheet, utilize QC 7 tools and certified Yellow Belt Lean Six Sigma will be an advantage 6) Willing to work on shift schedule
Pendaftaran :
Apabila Anda berminat dan memenuhi persyaratan diatas, silakan melakukan pendaftaran secara daring melalui link di bawah ini :
Keterangan :
- Hanya pemohon terbaik lah yang akan diundang untuk mengikuti tahapan penerimaan selanjutnya.
- Rekrutmen Shopee ini tidak dipungut biaya alias gratis.
Apabila Saudara tidak berminat dengan Lowongan Kerja L1 L2 Supervisor Customer Operations Jogja Yogyakarta Desember 2025 Shopee tersebut, maka Anda dapat mencoba melihat info pekerjaan yang mirip dari beberapa perusahaan di Yogyakarta berikut ini.
Related Jobs:
Lowongan Kerja Paid Internship Social Media Specialist
- Memiliki kemampuan komunikasi yang baik - Mengikuti tren social media - Mampu membuat konsep dan konten yang kreatif - Menguasai canva dan capcut Bersedia
Lowongan Kerja Full Stack Engineer Future VP Of Technology Track
PT XETUP SOLUSI TEKNOLOGI is an early-stage technology company building scalable digital products, enterprise solutions, and AI-driven platforms. We are looking for a Full Stack
Lowongan Kerja Field Data Survey - Collect And Processing
Deskripsi Pekerjaan: Mengunjungi merchant, melakukan pendataan merchant, competitive survey, merekap dan menyiapkan data untuk dilaporkan kepada Manager. Bekerjasama dengan team untuk berkoordinasi terkait merchant dan
Lowongan Kerja Accounting
Accounting Laki-laki, usia maksimal 27 tahun Belum menikah Domisili / KTP DIY Sanggup bekerja dalam team Pendidikan min. S1 Akuntansi "Pihak HiredToday.com dan Perusahaan tidak
Lowongan Kerja Server - Platinum
Kualifikasi : Wanita Usia maksimal 30 tahun Mempunyai latar belakang pendidikan minimal SMA/SMK Pengalaman minimal 1 tahun sebagai Bar Server Bersedia bekerja shifting Bisa berbahasa