Lowongan Kerja L1 L2 Supervisor Customer Operations Jogja Shopee Yogyakarta 2024
Shopee YogyakartaLowongan Kerja Shopee 2024 - Shopee kembali memberi peluang karir bagi Teman-teman melalui Lowongan Kerja Terbaru guna menempati formasi jabatan sebagai L1 L2 Supervisor Customer Operations Jogja yang akan ditugaskan di Yogyakarta. Silakan baca info loker selengkapnya berikut ini :
Lowongan Kerja Shopee 2024
Deskripsi Lowongan Kerja L1 L2 Supervisor Customer Operations Jogja Yogyakarta TerbaruDepartment Operations LevelExperienced (Team Lead) LocationIndonesia - YogyakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description: Job Description 1) Manage, monitor SBR level and team performance against established KPIs and utilize the performance data to drive positive change in areas such as CSAT, Productivity, Quality, and Contact Rate 2) Analyze data to identify trends and make recommendations for process/product/policy improvements to improve customer experience 3) Collaborate with WFM team to review final weekly forecast, staffing, scheduling and develop solid tactics to maintain abandon rate and balance seasonality impact and the needs of operation team 4) Collaborate with PM to execute initiatives, strategies and tactics originating from regional, local and/or proposed by the operational team itself to improve performance objectives 5) Collaborate with Training & Quality team to identify the agents' quality issues and create quality improvement plan 6) Use learnings from team members to identify opportunities and advocate for product/process/policy improvements to improve customer experience 7) Handle escalated customer inquiries and complaints, working to resolve issues with respective stakeholders in a timely and satisfactory manner 8) Consolidate the necessary and complete information for the Weekly or Bi-Weekly internal review or report presentation Requirements: Requirements 1) Candidate must possess at least a Bachelor's Degree in any field 2) Preferable with 2 years of working experience in the related field is required for this position 3) Excellent understanding of contact center operation 4) Experienced and enjoy leading, inspiring and motivating others to meet goals and metrics 5) Data driven, familiar with basic data processing in Google Sheet, utilize QC 7 tools and certified Yellow Belt Lean Six Sigma will be an advantage 6) Willing to work on shift schedule
Pendaftaran :
Jika Anda berminat dan memenuhi persyaratan diatas, silakan melakukan pendaftaran secara daring melalui link di bawah ini :
Perhatian :
- Hanya pemohon terbaik lah yang akan dipanggil untuk mengikuti tahapan rekrutmen berikutnya.
- Rekrutmen Shopee ini tidak dipungut biaya alias gratis.
Jika Anda belum tertarik dengan Rekrutmen L1 L2 Supervisor Customer Operations Jogja Yogyakarta November 2024 Shopee di atas, maka Anda dapat mencoba melihat info loker yang mirip dari beberapa perusahaan di Yogyakarta di bawah ini.
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