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Lowongan Kerja Customer Support Manager - Indonesia GetCraft Jakarta 2020

29 hari yang lalu GetCraft Jakarta

Lowongan Kerja GetCraft 2020 - GetCraft kembali membuka peluang karir untuk Kalian melalui Lowongan Kerja Terbaru untuk menempati formasi jabatan sebagai Customer Support Manager - Indonesia yang akan ditempatkan di Jakarta. Silakan simak info rekrutmen selengkapnya berikut ini :

Lowongan Kerja GetCraft 2020

Deskripsi Lowongan Kerja Customer Support Manager - Indonesia Jakarta Terbaru

Description


At GetCraft, we've built a platform where companies & agencies can easily connect with the best publishers, influencers & creators to produce high-quality content at affordable costs. Today, brands can tell the stories they want to tell, publishers can be profitable in digital, and skilled content creators can get connected with leading brands and agencies. Our ultimate goal is to help foster a thriving creative and media industry in Southeast Asia & beyond.


Since starting the business in 2014, we’ve quickly grown to more than 100 people in Indonesia, Philippines, Malaysia, and Singapore have worked on over 2,000 campaigns for more than 130 brands, grown our network to more than 4,000 creators and have given more than US$5 million back to them.


As a Customer Service Manager you play an essential role in helping us achieve our market ambitions. Get out of your comfort zone through creative problem solving, market challenges or helping customers with solutions. The Customer Support Manager leads, oversees and supports the customer journey in the marketplace.


Job responsibilities


Identify support trends, create new strategies and implement changes for improvement.
Establish and improve Customer Support team SOP, ensuring full implementation and all KPIs set are met.
Supervise agents, monitor operational issues and manage escalations to the respective teams to effectively solve issues.
Communicate with management and operations team to ensure compliance with company standards
Maintain and review agents' performance, perform training for under-performed key metrics.
Work closely with VP Operations to define new strategy/reporting initiatives.
Maintain the attrition of the team

Requirements

2-3 years working experience as a supervisor / CS Manager
Solid experience in data analysis and customer service
Experience in the advertising industry is preferred
Knowledge of ticketing system (HubSpot) is an advantage
Demonstrated success in effectively managing a team as well as working in a team
Excellent negotiation, communication and interpersonal skills
Good verbal and written skills in English
Looks at tricky situations through a solutions-focused lens
Work productively in a fast paced and agile environment

Benefits

Profit Share Scheme
Organizational Transparency
Strong Employee Development Plans
20 Days of Paid Annual Leave & Flexible Work Arrangement
Private health insurance
BPJS TK

If you're interested in this role, please drop your CV at [email protected]


Aplikasi Lamaran :

Bagi yang tertarik, silakan lakukan pendaftaran dengan mengunjungi tautan berikut :

Catatan :

  • Hanya kandidat terbaik lah yang akan diundang untuk mengikuti tahapan penerimaan berikutnya.
  • Lowongan GetCraft ini tidak dipungut biaya apa pun.

Apabila Kalian belum berminat dengan Lowongan Kerja Customer Support Manager - Indonesia Jakarta November 2020 GetCraft tersebut, maka Anda dapat mencoba melihat info rekrutmen yang sejenis dari beberapa perusahaan di Jakarta di bawah ini.

Disclaimer !
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