Lowongan Kerja Duty Manager GRAND MERCURE Bandung 2024
GRAND MERCURE BandungLowongan Kerja GRAND MERCURE 2024 - GRAND MERCURE saat ini membuka peluang karir untuk Kalian melalui Lowongan Kerja Terbaru untuk mengisi formasi jabatan sebagai Duty Manager yang akan ditugaskan di Bandung. Silakan baca info loker selengkapnya di bawah ini :
Loker GRAND MERCURE 2024
Deskripsi Lowongan Kerja Duty Manager Bandung TerbaruCompany Description
Nestled in the heart of Setiabudi area, where heights of Bandung provides stunning sightseeing and fresh air, Grand Mercure Bandung Setiabudi which combining natural beauty and cultural heritage in featured its beautiful 205 rooms and suites is a perfect place for your romantic getaway, family holiday and also suited to your business needs.All the seamless experience is served in a 5-star international standard with local touch to awaken all your senses. Here at Grand Mercure Bandung Setiabudi, all of the teams are ready to welcoming you in rediscover the singularities of Indonesia culture once again.
Job Description
Job PurposeThis position is responsible for the supervision of the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of service and care at all times.
Primary Responsibilities
Front Office Operation
- Conduct daily briefings and ensure that all pertinent information is well received by team members
- Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met
- Review, analyze and suggest improvement of work flow and standards at the Front Desk
- Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates
- Communicate with Front Office Manager on all matters regarding guest services & hotel operations
- Ensure documentation of all guest related issues using the logbook
- Sign media and supervise shift handover procedures
- Coordinate and communicate with other hotel departments as required regarding general administration and operations issues
- Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently
- Assist Guest Relations in greeting, rooming, and sending off guests
- Inspect front of house and back of house regularly for cleanliness and orderliness
- Ensure that front line staff complies with marketing techniques and maximizes sales
- Check billing instructions, monitor guest credit and act upon any discrepancies
- Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
- Ensure procedures of On-Call Valet Desks and driveways are manned at all times and run efficiently
- Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.
- Conduct Night Audit Process for hotel
Team Management
- Provide department orientation and training of the hotel service standards, procedures and programs
- Constantly monitor team members’ appearance, attitude and degree of professionalism
- Motivates and provides a work environment which brings out the best in team members
Other Responsibilities
- Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
- Be fully conversant with hotel fire & life safety/emergency procedures
- Attend all briefings, meetings and trainings as assigned by management
- Report for duty on time wearing clean and complete uniform at all times
- Maintain a high standard of personal appearance and hygiene at all times
- Perform other reasonable duties assigned by the Management of the Hotel
Main Complexity/Critical issues in the Job
Maintain highest standards and quality of services in Front Office operation to meet and exceed budgeted revenue targets and guests’ expectation/VOG target.
Qualifications
Knowledge and Experience
- Diploma in Tourism / Hospitality Management
- Minimum 3 years of relevant experience in a similar capacity
- Excellent reading, writing and oral proficiency in English language
- Ability to speak other languages will be an advantage
- Good working knowledge of MS Excel, Word, PowerPoint and Opera Cloud
Competencies
- Strong leadership, interpersonal and training skills
- Good communication and customer contact skills
- Results and service oriented with an eye for details
- Ability to multi-task, work well in stressful & high-pressure situations
- A team player & builder
- A motivator & self-starter
- Well-presented and professionally groomed at all times
Cara Melamar :
Bagi yang tertarik, segera lakukan pendaftaran dengan membuka link berikut :
Keterangan Lain :
- Hanya pelamar terbaik yang akan ditelepon untuk mengikuti tahap seleksi lebih lanjut.
- Rekrutmen GRAND MERCURE ini tidak dipungut biaya apa pun.
Apabila Kalian belum berminat dengan Lowongan Duty Manager Bandung September 2024 GRAND MERCURE di atas, maka Anda dapat mencoba melihat info rekrutmen yang sejenis dari beberapa perusahaan di Bandung di bawah ini.
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