Lowongan Kerja Sea Logistics ISC Customer Care Specialist Kuehne+Nagel Jakarta 2025
Kuehne+Nagel JakartaRekrutmen Kuehne+Nagel 2025 - Kuehne+Nagel tengah membuka kesempatan berkarir bagi Saudara melalui Lowongan Kerja Terbaru guna mengisi posisi jabatan sebagai Sea Logistics ISC Customer Care Specialist yang akan ditempatkan di Jakarta. Silakan baca keterangan lowongan kerja selengkapnya di bawah ini :
Loker Kuehne+Nagel 2025
Deskripsi Lowongan Kerja Sea Logistics ISC Customer Care Specialist Jakarta TerbaruYou will be joining our Customer Care Team to add your expertise + skills to the delivery of Customer Excellence.
Your Role
You will support customers by providing helpful information, answering questions, + responding to complaints. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our International Supply Chain (ISC) products, services + features.Your Responsibilities
- Respond to customer inquiries regarding sea freight services in a timely and professional manner.
- Provide accurate information about sea freight schedules, rates, and policies.
- Assist customers with booking shipments, tracking cargo, and handling documentation.
- Identify and resolve customer issues related to sea logistics efficiently and effectively.
- Escalate complex issues to the appropriate department or supervisor when necessary.
- Follow up with customers to ensure their issues are resolved to their satisfaction.
- Build and maintain strong relationships with customers through regular communication.
- Proactively reach out to customers to gather feedback and improve service quality.
- Conduct customer satisfaction surveys and report findings to management.
- Maintain accurate records of customer interactions and transactions.
- Prepare and submit regular reports on customer service activities and performance metrics.
- Analyze customer feedback and identify trends to improve service delivery.
- Work closely with other departments, such as Sales, Operations, and Finance, to ensure a seamless customer experience.
- Participate in team meetings and contribute to the development of customer service strategies.
Your Skills and Experiences
- Diploma or equivalent;
- Min of 1 Years Experience, Fresh Grads are encourage to apply.
- Proven experience in a customer service or support role, preferably in the logistics or sea freight industry.
- Excellent communication and interpersonal skills.
- Fluency in English is a must.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Office Suite especially Microsoft Excel Basic Formula.
- Full-time Contract position with standard office hours.
- May require occasional evening or weekend work to meet customer needs.
- Office-based role with potential for remote work options.
About Kuehne+Nagel
With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.
As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regard to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.CONTACT
Razali Ismail
Cara Melamar :
Jika Anda berminat dan memenuhi persyaratan diatas, silakan melakukan pendaftaran secara online melalui tautan di bawah ini :
Catatan :
- Hanya kandidat terbaik lah yang akan ditelepon untuk mengikuti tahap rekrutmen berikutnya.
- Seleksi Penerimaan Kuehne+Nagel ini tidak dipungut biaya sama sekali.
Apabila Anda belum tertarik dengan Rekrutmen Sea Logistics ISC Customer Care Specialist Jakarta Maret 2025 Kuehne+Nagel di atas, maka Anda dapat mencoba mencari info pekerjaan yang sejenis dari beberapa perusahaan di Jakarta di bawah ini.
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