Lowongan Kerja DCG Technical Account Manager Lenovo Jakarta 202012 hari yang lalu Lenovo Jakarta
Rekrutmen Lenovo 2020 - Lenovo saat ini membuka peluang karir bagi Saudara melalui Lowongan Kerja Terbaru untuk mengisi formasi jabatan sebagai DCG Technical Account Manager yang akan ditugaskan di Jakarta. Silakan lihat persyaratan loker selengkapnya di bawah ini :
Rekrutmen Lenovo 2020Deskripsi Lowongan Kerja DCG Technical Account Manager Jakarta Terbaru
DCG Technical Account Manager
Act as a Single Point of Contact for customer’s concerns and issues.
Act as the customer escalation point for customer business critical events and major incidents.
Monitor accounts to ensure system running with optimal performance
Build and maintain customer relationship and perform account management activities.
Coordinate with support teams and delivery partners to support customer.
Early identification of customer satisfaction issue and develop Service Improvement Plan to improve customer service experience.
Act as the middle-man to support organization so as to ensure client escalations are resolved in due time
Prepare and conduct the Service Review Meeting, including the publication of Performance reports, Meeting minutes, and Action Plan.
Develop and maintain Account Support Plan, including contents such as customer contact list, customer IT environment (inventory) and configuration, service level objective, key process and operation procedures and etc.
Understand customer business requirement and identify account growth opportunities.
Capture every opportunity to grow the business and relationship with customer.
Partner with Account Sales Development teams to build relationships with decision makers, business contacts, and influencers
Required Experience:Required Technical Skills:
Bachelor's degree in Computer Science, Engineering, or Business Administration
At least 5 years experience in maintenance services
At least 3 years experience in project management
At least 3 years experience in working with clients
Ability to manage multiple complex customer situations at the same time
Excellent interpersonal and communications skills
Experience in managing partners and vendors in an international environment
Ability to make right decisions based on strong analytical reasoning skills
Excellent interpersonal skills that build positive relationships with other team members
Strong ability to organize work schedule and time to ensure deadlines are always met
Excellent oral and written Bahasa Indonesia & English skills
Knowledge of Wintel platform server, storage and networking product.
Knowledge of Microsoft Windows server and Linux server
Knowledge of VDI and Cloud solution
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.
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