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Lowongan Kerja DCG Technical Account Manager Lenovo Jakarta 2020

12 hari yang lalu Lenovo Jakarta

Rekrutmen Lenovo 2020 - Lenovo saat ini membuka peluang karir bagi Saudara melalui Lowongan Kerja Terbaru untuk mengisi formasi jabatan sebagai DCG Technical Account Manager yang akan ditugaskan di Jakarta. Silakan lihat persyaratan loker selengkapnya di bawah ini :

Rekrutmen Lenovo 2020

Deskripsi Lowongan Kerja DCG Technical Account Manager Jakarta Terbaru

Position Description:

DCG Technical Account Manager
Job Description:
 Act as a Single Point of Contact for customer’s concerns and issues.
 Act as the customer escalation point for customer business critical events and major incidents.
 Monitor accounts to ensure system running with optimal performance
 Build and maintain customer relationship and perform account management activities.
 Coordinate with support teams and delivery partners to support customer.
 Early identification of customer satisfaction issue and develop Service Improvement Plan to improve customer service experience.
 Act as the middle-man to support organization so as to ensure client escalations are resolved in due time
 Prepare and conduct the Service Review Meeting, including the publication of Performance reports, Meeting minutes, and Action Plan.
 Develop and maintain Account Support Plan, including contents such as customer contact list, customer IT environment (inventory) and configuration, service level objective, key process and operation procedures and etc.
 Understand customer business requirement and identify account growth opportunities.
 Capture every opportunity to grow the business and relationship with customer.
 Partner with Account Sales Development teams to build relationships with decision makers, business contacts, and influencers

Position Requirements:

Required Experience:
 Bachelor's degree in Computer Science, Engineering, or Business Administration
 At least 5 years experience in maintenance services
 At least 3 years experience in project management
 At least 3 years experience in working with clients
 Ability to manage multiple complex customer situations at the same time
 Excellent interpersonal and communications skills
 Experience in managing partners and vendors in an international environment
 Ability to make right decisions based on strong analytical reasoning skills
 Excellent interpersonal skills that build positive relationships with other team members
 Strong ability to organize work schedule and time to ensure deadlines are always met
 Excellent oral and written Bahasa Indonesia & English skills

Required Technical Skills:
Knowledge of Wintel platform server, storage and networking product.
Knowledge of Microsoft Windows server and Linux server
Knowledge of VDI and Cloud solution

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.


Cara Melamar :

Bagi yang berminat, segera lakukan pengisian form dengan membuka link berikut :

Catatan :

  • Hanya kandidat terbaik yang akan ditelepon untuk mengikuti tahapan penerimaan lebih lanjut.
  • Rekrutmen Lenovo ini tidak dipungut biaya apa pun.

Apabila Saudara tidak berminat dengan Rekrutmen DCG Technical Account Manager Jakarta Oktober 2020 Lenovo di atas, maka Anda dapat mencoba melihat info loker yang sejenis dari beberapa perusahaan di Jakarta di bawah ini.

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