Lowongan Kerja CIB - Wholesale Payment – Treasury Services - Indonesia Client Service Account Manager, Associate JP Morgan Chase Jakarta Oktober 201911 September 2019 JP Morgan Chase Jakarta
Rekrutmen JP Morgan Chase 2019 - JP Morgan Chase tengah membuka kesempatan berkarir bagi Saudara melalui Lowongan Kerja Terbaru untuk menempati posisi jabatan sebagai CIB - Wholesale Payment – Treasury Services - Indonesia Client Service Account Manager, Associate yang akan ditugaskan di Jakarta. Silakan lihat keterangan lowongan kerja selengkapnya berikut ini :
Rekrutmen JP Morgan Chase 2019Deskripsi Lowongan Kerja CIB - Wholesale Payment – Treasury Services - Indonesia Client Service Account Manager, Associate Jakarta Terbaru
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.
J.P. Morgan is a place for talented people from all backgrounds and perspectives because our clients come from all backgrounds and perspectives. We encourage a culture of inclusion, where everyone's opinion counts and all employees have the freedom to deliver their absolute best. This is why we work hard and invest in attracting and developing a diverse workforce. Learn more about our Business Resource Groups in how they help our employees build successful careers and reach.
- Deliver superior client service experience to Treasury Services FIG clients pertaining to Cash Management activities/transactions and the maintenance of their accounts
- Enhance our relationships with the client by being their advocate and by developing strong client relationships with the account contacts
- Look for opportunities to deliver value-added solutions and consistently make banking easier and better for our clients
- Act as business partners to our clients by understanding their business dynamics and their business needs to propose and implement new services together with product managers & sales
- Own and are personally accountable for the manner in which our client relationships are managed and issues are resolved
- Is the face of teamwork to our clients by continually evaluating our service performance and ensure our clients are happy with our services and prospects are confident in our service quality.
Main client service contact for Treasury Services mainly FIG clients and some Corporates (client portfolio to be assigned by team leader):
- Day to Day Inquiry handling and performing root cause analysis to improve client experience & resolving service issues.
- Ensure that all clients' inquiries are logged and tracked for record & analysis.
- Ensure service quality to our clients.
- Investigate & resolve complaints from customers and escalate services issues.
- Responsible for proactive services/ account management:-
o Plan regular visits / calls to clients
o Provide training & educating clients on product knowledge, operating procedure etc
o Understand Clients' business structure, operating environment and requirement and deliver solutions to clients that meet both current and future needs.
o Prepare Client Service Plans and conduct service reviews with clients
o Improve the service quality by collecting and providing feedback to/from customers
o Periodic review and maintenance of the Description of Service (Service Level Agreement) for top tier clients.
o Sell self service tools to client to reduce inquiries.
o Identify business/sales referral opportunities on existing clients
- As the need arises, responsible for simple account opening/implementation:-
o Provide guidance and expertise to the client around completion and negotiation of product agreements and usage of bank products and services.
o Onboard clients efficiently & effectively in line with the defined Implementation processes with focus around cycle-time to expedite time to revenue.
o Manage and document changes to policies and procedures that have arisen during the client on-boarding process to improve future client experience, banks operational and local regulatory requirements.
- Initiate and conduct periodical document review
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