Lowongan Kerja Senior Agent: MS Service Desk (NTT) NTT Communications ICT Solutions Jakarta 202021 hari yang lalu NTT Communications ICT Solutions Jakarta
Rekrutmen NTT Communications ICT Solutions 2020 - NTT Communications ICT Solutions sedang membuka peluang karir untuk Teman-teman melalui Lowongan Kerja Terbaru guna mengisi posisi jabatan sebagai Senior Agent MS Service Desk NTT yang akan ditempatkan di Jakarta. Silakan lihat persyaratan lowongan kerja selengkapnya di bawah ini :
Rekrutmen NTT Communications ICT Solutions 2020Deskripsi Lowongan Kerja Senior Agent MS Service Desk NTT Jakarta Terbaru
In a constantly changing world, we work together with our people, clients and communities to enable them to fulfill their potential to do great things. We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure. At NTT, we encourage you to remain continuously curious, as that is what keeps you fast, flexible and relevant. No two days will be the same but that is what will help you grow and realize your full potential.
The power is in your hands to do great things. It’s time to lead the change, be the authentic you, to solve difficult challenges, to set the pace of change and to unleash your potential.
Want to be a part of our team?The MS Senior Service Desk Agent is the most senior of the service desk agents and is the point of contact for clients and vendors, accountable for taking calls, chat requests or tickets and handling resulting incidents or service requests applying standard operating procedures, in line with expectations of the role.
"Responds to in-bound, routine customer telephone inquiries regarding products, services, order status, and other general questions. Typically uses scripted dialogue and may escalate inquiry to product support, billing, sales or return/repair. Logs calls and updates customer account records. At higher levels, may be asked to provide responses to submitted questions through out-bound calling. Survey Tip: Employees reported to this position are typically first tier customer support, with a narrow scope of responsibility."
Working at NTT
Key Roles and Responsibilities:Receive, log, validate and diagnose client requests, on full range of products and services offered, applying agreed service level agreements leveraging standard tools, platforms and processes
Uses MS product and process knowledge along with discretion to respond to tickets
Provide client with a first call resolution, where possible, leveraging standard operating procedures or work instructions. Build knowledge articles, or flag the need for such content, when relevant articles are not available
Provide timely updates to clients, when requested, on any pending requests or tickets
Work closely with resolver groups, and other functions, to ensure timely updates are sent to client
Produce breach and ageing reports for tickets opened by service desk
Identify gaps and short comings in the current processes, procedures, services and provide recommendations for improvement
Knowledge, Skills and Attributes:Ability to work under guidance
Ability to use sound judgement to escalate an issue to a higher level
Methodical in approach to ticket resolution
Demonstrates ability to interact with a variety of stakeholders
Demonstrates required integrity to ensure excellent client service and retention
Demonstrates the attributes of professionals
Excellent attention to detail and client focussed
Excellent and effective verbal and written communication skills
Ability to work in 24X7 shift structure, based on a defined roster
Academic Qualifications and Certifications:Advanced general qualification in Technology (Technical Diploma) or equivalent
India specific – A minimum of 13 years of education with a diploma in IT or a graduate degree or equivalent
Required Experience:Substantial number of years work experience
Demonstrable related work experience in the Technology Industry and Call Centre environment is preferred
What will make you a good fit for the role?Standard career level descriptor for job level:
Completes work in resourceful ways
Uses considerable judgement and initiative
Understands implications of work
Makes solution recommendations
Selects own methods/processes to get work done
May be informal team leader
Typically requires significant level of related experience
Join our growing global team and accelerate your career with us. Apply today.
Equal opportunity employer
NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.
Jika Anda berminat dan memenuhi persyaratan diatas, silakan melakukan pendaftaran secara online melalui link di bawah ini :
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Apabila Anda belum tertarik dengan Loker Senior Agent MS Service Desk NTT Jakarta Oktober 2020 NTT Communications ICT Solutions tersebut, maka Anda dapat mencoba mencari info pekerjaan yang mirip dari beberapa perusahaan di Jakarta di bawah ini.
Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta untuk melakukan pembayaran dengan sejumlah uang.".
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