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Lowongan Kerja Merchant Experience Associate GOJEK Jakarta 2020

11 hari yang lalu GOJEK Jakarta

Lowongan Kerja GO-JEK 2020 - GO-JEK tengah memberi peluang karir bagi Kalian melalui Lowongan Kerja Terbaru untuk menempati posisi jabatan sebagai Merchant Experience Associate yang akan ditugaskan di Jakarta. Silakan simak persyaratan lowongan kerja selengkapnya di bawah ini :

Loker GO-JEK 2020

Deskripsi Lowongan Kerja Merchant Experience Associate Jakarta Terbaru

About the role
We’re looking for talented individuals to join us on our mission to become an indispensable business partner for merchants and to help them succeed and thrive in Indonesia. As the Merchant Experience Associate, you will report direct to the Head of Core Merchant Experience and responsible to developing the most excellence experience for all Gojek's merchants.
What You Will Do Analyzing merchant satisfaction & pain-points across merchant journey
Track and monitor issues related to merchants
Plan a long-term improvements based on the issues, clearing out issues
Present recommendations to the multiple teams
Lead the development of issue escalation improvement to drive compelling merchant experiences, greater brand engagement

What You Will Need Has at least 2 years experience in process improvement, project management, or customer experience in a fast-paced environment or tech company
Strong data-driven and analytical mindset (understanding BQ is preferable)
Fluent in English is a must
User-centric attitude
Excellent Collaboration and Communication skills
Strong project management and stakeholder management skills

About the Team
GoMerchants is a realization of Gojek vision in building an integrated ecosystem that consists of Consumer, Driver, and Merchants. It consists of of multiple product/business groups: Merchant Platform, Merchant Payment, POS, and Promo Platform and should work closely with other product/business groups within Gojek to provide more use cases for merchants (Connector) to fulfill the mission of empowering merchants with technology to grow their business and to operate efficiently. Merchant Platform group is expected to be that Connector. The team in charge of two main products which are Central Merchant Platform (CMP) (and its backend services) as well as GoBiz App. 1. GoBiz app is the super app for merchants that host and connect various use cases in 1 app for merchants. 2. CMP and its backend services provide functionalities that are commonly needed to facilitate merchants’ activities/transactions throughout their lifecycle in the platform (Starting from onboarding, merchant state management, user access management, money in/out management as well as reporting and reconciliation capability).
About Us
Gojek is a Super App. It’s one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and dozen other products. It is Indonesia’s first and only decacorn. It's also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'
Our Mission: To create and scale positive socio-economic impact for our customers, driver-partners, business and MSMEs.
As of 2018, Gojek processed more than $9 billion annualised gross transaction value across all markets where it operatesin Singapore, Thailand, Vietnam and Indonesia. We have the largest food delivery product in Asia, (outside of China), and the largest payments wallet in Southeast Asia.
Our investors include Google, Facebook, PayPal, Sequoia Capital, Tencent Holdings among others.
Gojek is committed to building a diverse and inclusive workplace and is an equal opportunity employer. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.

Aplikasi Lamaran :

Jika Anda berminat dan memenuhi persyaratan diatas, silakan melakukan pendaftaran secara online melalui tautan di bawah ini :

Ketentuan :

  • Hanya kandidat terbaik lah yang akan diundang untuk mengikuti tahap penerimaan selanjutnya.
  • Rekrutmen GO-JEK ini tidak dipungut biaya sama sekali.

Apabila Kalian belum berminat dengan Rekrutmen Merchant Experience Associate Jakarta Oktober 2020 GO-JEK tersebut, maka Anda dapat mencoba melihat info loker yang sejenis dari beberapa perusahaan di Jakarta berikut ini.

Disclaimer !
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