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Lowongan Kerja Call Center Operations Manager PT Ewaysindo Makmur Jakarta 2020

29 Mei 2020 PT Ewaysindo Makmur Jakarta

Rekrutmen PT Ewaysindo Makmur 2020 - PT Ewaysindo Makmur kembali memberi peluang karir bagi Saudara melalui Lowongan Kerja Terbaru guna menempati posisi jabatan sebagai Call Center Operations Manager yang akan ditugaskan di Jakarta. Silakan lihat keterangan loker selengkapnya berikut ini :

Loker PT Ewaysindo Makmur 2020

Deskripsi Lowongan Kerja Call Center Operations Manager Jakarta Terbaru

Serves customers by planning and implementing call center strategies and operations; improving systems and processes; managing staff

Call Center Operations Manager Job Duties:
Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews
Develops call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations
Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades
Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
Meets call center financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
Prepares call center performance reports by collecting, analyzing, and summarizing data and trends
Maintains equipment by evaluating and installing equipment; developing preventive maintenance programs; calling for repairs; evaluating and implementing upgrades
Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments


Bachelor’s Degree
5+ years of managerial experience
Customer service experience preferred
Motivated self-starter
Excellent verbal communication skills
3+ years of call center experience preferred
Customer Focus
Customer Service
Informing Others
Process Improvement
Problem Solving
People Skills
Teamwork
People Management
Managing Processes
Emphasizing Excellence
Able to speak English - oral and written
Have operational ability and operational analysis of the Call Center (50%)
Have sales ability (50%)
Customer Service Analyst are able to develop strategies and techniques to enhance the service department's effectiveness
Work directly with customers helping to troubleshoot issues and resolve customer dissatisfaction

"Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta untuk melakukan pembayaran dengan sejumlah uang. "

"Please be aware of the Fraud Company. The company will never be collecting any payment in the process of interview. Please immediately report to us if there's any companies that collecting payment to the Jobseekers. "

Aplikasi Lamaran :

Jika Anda berminat dan memenuhi persyaratan diatas, silakan melakukan pendaftaran secara online melalui tautan berikut ini :

Keterangan :

  • Hanya kandidat terbaik yang akan ditelepon untuk mengikuti tahap penerimaan lebih lanjut.
  • Seleksi Penerimaan PT Ewaysindo Makmur ini tidak dipungut biaya sama sekali.

Jika Saudara tidak tertarik dengan Loker Call Center Operations Manager Jakarta Juli 2020 PT Ewaysindo Makmur tersebut, maka Anda dapat mencoba mencari info pekerjaan yang serupa dari beberapa perusahaan di Jakarta berikut ini.

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