Lowongan Kerja Sr Quality Evaluator Concentrix Surakarta 2026
Concentrix SurakartaRekrutmen Concentrix 2026 - Concentrix tengah memberi kesempatan berkarir untuk Kalian melalui Lowongan Kerja Terbaru guna mengisi posisi jabatan sebagai Sr Quality Evaluator yang akan ditugaskan di Surakarta. Silakan baca info rekrutmen selengkapnya di bawah ini :
Lowongan Kerja Concentrix 2026
Deskripsi Lowongan Kerja Sr Quality Evaluator Surakarta TerbaruJob Title:
Sr. Quality EvaluatorJob Description
The Sr Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards, provide insight to customers to contribute to program performance improvements.
- Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email
- Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners)
- Participate in calibration sessions/call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practices
- Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes
- Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies
- Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable)
- Contribute to maintaining forms and legends documents
- Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals
Location:
IDN Surakarta - 1st Floor Solo Center Point Jl Slamet Riyadi No.373Language Requirements:
Time Type:
Full time2024-11-09If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Pendaftaran :
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Catatan :
- Hanya pelamar terbaik lah yang akan ditelepon untuk mengikuti tahap seleksi selanjutnya.
- Rekrutmen Concentrix ini tidak dipungut biaya apa pun.
Jika Saudara belum tertarik dengan Lowongan Sr Quality Evaluator Surakarta Februari 2026 Concentrix tersebut, maka Anda dapat mencoba melihat info pekerjaan yang mirip dari beberapa perusahaan di Surakarta di bawah ini.
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