Lowongan Kerja Sr Quality Evaluator Concentrix Surakarta 2025
Concentrix SurakartaLowongan Kerja Concentrix 2025 - Concentrix kembali membuka peluang karir untuk Anda melalui Lowongan Kerja Terbaru untuk mengisi formasi jabatan sebagai Sr Quality Evaluator yang akan ditempatkan di Surakarta. Silakan simak info loker selengkapnya berikut ini :
Lowongan Kerja Concentrix 2025
Deskripsi Lowongan Kerja Sr Quality Evaluator Surakarta TerbaruJob Title:
Sr. Quality EvaluatorJob Description
The Sr Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards, provide insight to customers to contribute to program performance improvements.
- Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email
- Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners)
- Participate in calibration sessions/call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practices
- Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes
- Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies
- Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable)
- Contribute to maintaining forms and legends documents
- Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals
Location:
IDN Surakarta - 1st Floor Solo Center Point Jl Slamet Riyadi No.373Language Requirements:
Time Type:
Full time2024-11-09If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Aplikasi Lamaran :
Bagi yang tertarik, silakan lakukan pendaftaran dengan membuka tautan di bawah :
Keterangan :
- Hanya kandidat terbaik yang akan diundang untuk mengikuti tahapan seleksi lebih lanjut.
- Lowongan Concentrix ini tidak dipungut biaya sama sekali.
Jika Anda tidak tertarik dengan Lowongan Kerja Sr Quality Evaluator Surakarta Desember 2025 Concentrix tersebut, maka Anda dapat mencoba mencari info loker yang mirip dari beberapa perusahaan di Surakarta berikut ini.
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