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Lowongan Kerja Voice Of Customers-Indonesia Lazada Indonesia 2020

Lebih dari 30 hari yang lalu Lazada Indonesia

Lowongan Kerja Lazada 2020 - Lazada tengah membuka kesempatan berkarir bagi Kalian melalui Lowongan Kerja Terbaru untuk mengisi formasi jabatan sebagai Voice of Customers-Indonesia yang akan ditugaskan di Indonesia. Silakan baca keterangan loker selengkapnya di bawah ini :

Lowongan Kerja Lazada 2020

Deskripsi Lowongan Kerja Voice of Customers-Indonesia Indonesia Terbaru

Job Description 1. Design, conduct, and analyze quantitative studies through the online survey and gather social media sentiment to understand customer insight.
2. Familiar with qualitative surveys and able to arrange the research from preparation, questionnaire design, execution, and do the final report.
3. Conduct a competitive review and market temperature overview from social media, UX/UI comparison, ad-hoc research.
4. Monitor and maintain the PSAT score (seller satisfaction survey) at the level >145 once per quarter, not limited to preparing the in-depth dive analysis report.
5. Communicate the findings to ensure a holistic view of our users and collaborate closely with stakeholders (e.g., Product, Design, Operations, Business Development) to drive improvements in customer experience.
6. Propose customer education series design to reduce CS ticket volume for a particular topic and monitor the impact after the campaign.
7. Manage the Adhoc buyer/seller communication across channels (push apps, SMS, email) as well as recommend the solution towards specific buyer/seller case related to system bugs, policy, and internal human error.
8. Calculate the apology voucher budget to maintain customer experience in the event of delivery breach/cancellation/refund pending and return/hard complaint based on buyer profile/transaction value.
9. Working closely with the CRM and Customer Care QA team for post-sales communication’s content audit (auto notification, chatbot, help center).
10. Work with the agency to manage LazPeers ( Community Program) in social media. Job Requirements 1. Min 3 years of experience from marketing, market research, advertising, banking, retail, e-commerce, or related industry with customer care and or campaign experience.
2. Good math and excel.
3. Understand the end to end dual research methodology (quantitative and qualitative).
4. Digital savvy, high curiosity attitude in regard to social media topic and online shopstaying on top of the latest trend, platform updates, as well as local nuances of consumer behavior.
5. Positive attitude towards meeting tight deadlines and going the extra mile.
6. Strong sense of ownership and accountability.
7. Strong analytical skills and business understanding.
8. Experience with CRM and social media tools would be a plus advantage.
9. Comfortable with social media crisis management.
10. Good English, both oral and written.
11. Eager to learn something new, putting the customer 1st value on top of stakeholders.
12. Collaborative, good communication, and presentation skills.
13. Good copywriting and design skills will be considered as an added value.

Tata Cara Pendaftaran :

Bagi yang tertarik, segera lakukan pengisian form dengan mengunjungi tautan di bawah :

Keterangan :

  • Hanya pemohon terbaik yang akan diundang untuk mengikuti tahapan penerimaan lebih lanjut.
  • Seleksi Penerimaan Lazada ini tidak dipungut biaya apa pun.

Jika Kalian tidak berminat dengan Rekrutmen Voice of Customers-Indonesia Indonesia Oktober 2020 Lazada di atas, maka Anda dapat mencoba melihat info pekerjaan yang serupa dari beberapa perusahaan di Indonesia di bawah ini.

Disclaimer !
lowongankerja15.net hanya memberikan informasi lowongan kerja. Semua yang berhubungan dengan pendaftaran lamaran ditangani sepenuhnya oleh pemasang lowongan kerja terkait. Harap maklum.

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