Lowongan Kerja Aftermarket Manager Caterpillar Batam 2025
Caterpillar BatamLowongan Kerja Caterpillar 2025 - Caterpillar sedang membuka peluang karir bagi Saudara melalui Lowongan Kerja Terbaru guna menempati formasi jabatan sebagai Aftermarket Manager yang akan ditempatkan di Batam. Silakan lihat info lowongan kerja selengkapnya di bawah ini :
Lowongan Kerja Caterpillar 2025
Deskripsi Lowongan Kerja Aftermarket Manager Batam TerbaruCareer Area:
Product SupportJob Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Role Definition
Responsibilities
Directs all activities and staff for technical field service programs for product installation, trouble-shooting, maintenance, repair, and customization.
Skill Descriptors
- Creates and manages field service infrastructure; establishes and maintains the training readiness of the organization.
- Directs, motivates and develops the team. Supports the culture and values of the organization. Facilitates smooth workflow; ensures high standards and quality of technical work.
- Drives the development of work plans, budgets, schedules and evaluation criteria for field service activities, projects and personnel.
- Designs and prices field services to meet demand and both timing and financial targets; negotiates customized technical support agreements.
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Level Working Knowledge:
Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
- Communicates the importance of customer needs/expectations and commits to resolving them.
- Researches and verifies customer needs and expectations.
- Solicits customer satisfaction feedback and acts on improvement opportunities.
- Helps link organizational objectives to customer needs and expectations.
- Meets regularly with customers to understand their wants, needs and expectations.
Level Working Knowledge:
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
- Follows proper data gathering and analysis processes and policies.
- Reports problems that arise in the data collection process.
- Participates in gathering and analyzing an organization's data based on requirements.
- Documents data from various sources and in various formats.
- Utilizes basic data collection and evaluation tools and techniques.
Level Working Knowledge:
Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
- Provides a quality of service that customers describe as excellent.
- Resolves common customer problems.
- Responds to unexpected customer requests with a sense of urgency and positive action.
- Provides direct service to internal or external customers.
- Documents customer complaints in a timely manner.
Level Basic Understanding:
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
- Explains the roles and responsibilities of a consultant.
- Lists the typical phases of a consulting assignment or project.
- Presents a professional image, especially when dealing with customers.
- Describes the consulting process and relationship with clients.
Level Working Knowledge:
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
- Applies an assigned technique for critical thinking in a decision-making process.
- Identifies, obtains, and organizes relevant data and ideas.
- Participates in documenting data, ideas, players, stakeholders, and processes.
- Recognizes, clarifies, and prioritizes concerns.
- Assists in assessing risks, benefits and consideration of alternatives.
Level Basic Understanding:
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
- Describes non-verbal behaviors that influence the interpretation of the message.
- Cites examples of effective and ineffective communications.
- Explains the importance of effective business communication.
- Speaks/writes using correct language, mechanics, and gestures.
Level Working Knowledge:
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
- Identifies and documents specific problems and resolution alternatives.
- Examines a specific problem and understands the perspective of each involved stakeholder.
- Develops alternative techniques for assessing accuracy and relevance of information.
- Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution.
- Uses fact-finding techniques and diagnostic tools to identify problems.
Level Working Knowledge:
- Provides prompt and effective responses to client requests and interactions.
- Monitors client satisfaction levels on a regular basis.
- Alerts own team to problems in client satisfaction.
- Differentiates the roles and responsibilities in a business relationship.
- Works with clients to address critical issues and resolve major problems.
This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act.
Posting Dates:
June 17, 2024 - June 23, 2024Caterpillar is an Equal Opportunity Employer (EEO).
Not ready to apply? Join our Talent Community .
Aplikasi Lamaran :
Apabila Anda berminat dan memenuhi persyaratan diatas, silakan melakukan pendaftaran secara daring melalui tautan berikut ini :
Catatan :
- Hanya pemohon terbaik lah yang akan diundang untuk mengikuti tahap rekrutmen selanjutnya.
- Lowongan Caterpillar ini tidak dipungut biaya apa pun.
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