Lowongan Kerja Ticketing Operations Supervisor ITCAN Pte Ltd Jakarta 2026
ITCAN Pte Ltd JakartaLowongan Kerja ITCAN Pte Ltd 2026 - ITCAN Pte Ltd saat ini membuka kesempatan berkarir bagi Teman-teman melalui Lowongan Kerja Terbaru untuk mengisi formasi jabatan sebagai Ticketing Operations Supervisor yang akan ditugaskan di Jakarta. Silakan lihat persyaratan rekrutmen selengkapnya di bawah ini :
Lowongan Kerja ITCAN Pte Ltd 2026
Deskripsi Lowongan Kerja Ticketing Operations Supervisor Jakarta TerbaruJob Summary
We are looking for an Archiving Command Center Lead to manage the daily operations of our Centralized Shared Services (CSS) archiving system. This role will supervise the Archiving Runner, ensure all archiving activities follow SOP and compliance standards, monitor SLA/KPI performance, handle user issues through a ticketing system, and coordinate with IT and internal stakeholders to ensure smooth archiving operations.
Key Responsibilities
1. Supervise Daily Archiving Operations
- Assign, prioritize, and monitor daily tasks for the Archiving Runner
- Ensure all archiving activities are carried out according to SOP and compliance requirements
- Conduct performance monitoring, coaching, and feedback sessions
2. SLA & KPI Monitoring
- Track and report SLA and KPI performance regularly
- Identify operational delays and bottlenecks and propose corrective actions
- Conduct SLA review meetings with stakeholders when required
3. Handle User Requests & Complaints
- Manage and monitor the ticketing system for user requests and issues
- Communicate updates and resolutions to users in a timely manner
- Escalate unresolved or critical issues to relevant parties
4. Process Improvement & Team Development
- Perform root cause analysis for recurring issues and service gaps
- Recommend and implement process improvements and best practices
- Provide training and development support to the Archiving Runner
5. Coordination with IT & Other Departments
- Coordinate with IT teams to resolve system-related issues (e-arsip/ERP/tools)
- Ensure archiving systems and related tools operate smoothly
- Align archiving shared services operations with business needs
6. Reporting & Compliance
- Maintain accurate records of archiving activities and daily operations
- Prepare reports related to productivity, efficiency, and SLA compliance
- Ensure compliance with data security, regulatory standards, and audit requirements
Requirements
- Bachelor’s Degree in Business Administration, Information Management, or related field
- Minimum 1–3 years of experience in archiving, records management, document control, warehouse/logistics operations, shared services, or similar roles
- Experience supervising teams and managing daily operations
- Good understanding of archiving processes, SOP, SLA, and KPI monitoring
- Familiarity with ticketing systems and user support handling
- Strong analytical and problem-solving skills
- Strong communication and stakeholder management skills
- Ability to collaborate with IT and cross-functional teams
- Experience using ERP systems, electronic archiving tools, or document management systems is an added advantage
- Knowledge of data security practices is a plus
Work Location: In person
Pendaftaran :
Apabila Anda berminat dan memenuhi persyaratan diatas, silakan melakukan pendaftaran secara online melalui tautan berikut ini :
Ketentuan :
- Hanya kandidat terbaik lah yang akan dipanggil untuk mengikuti tahapan rekrutmen berikutnya.
- Lowongan ITCAN Pte Ltd ini tidak dipungut biaya apa pun.
Jika Kalian tidak berminat dengan Lowongan Kerja Ticketing Operations Supervisor Jakarta Juli 2026 ITCAN Pte Ltd di atas, maka Anda dapat mencoba melihat info rekrutmen yang mirip dari beberapa perusahaan di Jakarta di bawah ini.
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