Lowongan Kerja Quality Assurance Sampling Operations Solo Contract Based Shopee Surakarta 2025
Shopee SurakartaRekrutmen Shopee 2025 - Shopee sedang memberi kesempatan berkarir untuk Kalian melalui Lowongan Kerja Terbaru guna mengisi posisi jabatan sebagai Quality Assurance Sampling Operations Solo Contract based yang akan ditugaskan di Surakarta. Silakan simak info loker selengkapnya di bawah ini :
Lowongan Kerja Shopee 2025
Deskripsi Lowongan Kerja Quality Assurance Sampling Operations Solo Contract based Surakarta TerbaruDepartment Operations LevelExperienced (Individual Contributor) LocationIndonesia - SoloThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description: 1. Check data from WFM/Regional, in order to assess the Customer Service problem solving quality based on the QA Scorecard. 2. Analyze bad ticket data from WFM/Regional that is flagged with poor Customer ServiceAT, case aging, high contact rates, or cases involving appeasement to evaluate Customer Service problem-solving quality according to QA standards. 3. Conduct mystery shopper and additional real time sampling in order to review CS Agents service quality 4. Observe the Customer Service team in real-time to identify the root causes of issues and determine the necessary support. 5. Perform calibration to ensure that all departments have a consistent understanding of the Customer Service agents' service quality. 6. Provide regular coaching to Customer Service agents to maintain and improve their service quality.
Requirements:
- Min. Bachelor Degree in any major.
- Min. 2 years of working experience in Customer Service as: Agent/QA/TL at Ecommerce or any industry.
- Familiar with Microsoft Excel or Google Spreadsheets.
- Fluent in English is a plus.
- Able to work in fast paced environment and adaptive to quality improvement process; able to prioritize task and manage time effectively.
- Uphold integrity, attention to details, able to provide effective solutions and helpful accuracy explanations
- Have a good understanding of KPI Target.
- Strong listening skills, good verbal communication, and clear public speaking abilities.
- Able to perform coaching, counseling as well as provide meaningful insights related CS Quality.
Pendaftaran :
Bagi yang berminat, silakan melakukan pendaftaran dengan membuka link di bawah :
Perhatian :
- Hanya pelamar terbaik lah yang akan dipanggil untuk mengikuti tahap rekrutmen berikutnya.
- Lowongan Shopee ini tidak dipungut biaya apa pun.
Jika Kalian tidak berminat dengan Lowongan Kerja Quality Assurance Sampling Operations Solo Contract based Surakarta Juli 2025 Shopee tersebut, maka Anda dapat mencoba mencari info rekrutmen yang mirip dari beberapa perusahaan di Surakarta di bawah ini.
Related Jobs:
Lowongan Kerja Driver B1
PT. SUMBER REJEKI JAYA PERKASA Perusahaan yang bergerak di bidang distribusi ban kendaraan Roda 4 , TRUK dan BUS dengan merk MICHELIN,BF Goodrich, MRF dan
Lowongan Kerja Service Technician Pest Control Penempatan Solo Raya - Solo Branch
Rentokil Initial adalah perusahaan jasa multinasional yang telah tersebar di 70 negara dengan jumlah karyawan sebanyak 35.000. Kami berusaha untuk melindungi Anda dan meningkatkan kehidupan,
Lowongan Kerja Promotor Gadget Solo
Menjual Produk Handphone/ Gadget Berkoordinasi Dengan Tim, Agar Dapat Meningkatkan Penjualan Membantu Memberikan Pelatihan Dalam Mencari, Melayani Dan Memaintain Konsumen Membantu Mengatasi Permasalahan Tim Sales
Lowongan Kerja Hotel Cleanliness Expert
Additional Information Job Number 25100701 Job Category Housekeeping & Laundry Location Moxy Solo, Jalan Slamet Riyadi no. 173, Kemlayan, Solo, Jawa Tengah, Indonesia, Indonesia, 57151
Lowongan Kerja Store Supervisor
responsible for overseeing daily store operations to ensure efficiency and effectiveness in service delivery manage sales performance, monitor merchandise and display standards maintain a high