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Lowongan Kerja Head Of Value Stream Buy - VP (A) Manulife Jakarta 2020

Lebih dari 30 hari yang lalu Manulife Jakarta

Rekrutmen Manulife 2020 - Manulife kembali memberi kesempatan berkarir untuk Saudara melalui Lowongan Kerja Terbaru untuk mengisi formasi jabatan sebagai Head of Value Stream Buy - VP (A) yang akan ditempatkan di Jakarta. Silakan lihat info lowongan kerja selengkapnya di bawah ini :

Rekrutmen Manulife 2020

Deskripsi Lowongan Kerja Head of Value Stream Buy - VP (A) Jakarta Terbaru

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description


The Head of Value Stream, Buy is responsible for the customers and performer (Agents & Employees) experience, which includes changes from back office processes, front end digital capabilities, running the business and improving the overall experience.

The role holder will be fully accountable for driving business transformation initiatives across the Value Stream in order to support the wider goals, strategy and ambition of the Manulife business in Indonesia. Increasing the pace and agility of change and delivering measurable and sustainable results will be key measures of success.


Owns and is accountable for New Business Administration and Underwriting Business operations and performance
Significantly enhance the performance of Indonesia NBUW operations through the consistent achievement of material improvements in efficiency, scalability and performance
Clearly define the CX Value Stream mission and positioning within the COO organization and within the wider Indonesia business and ensure that this is well understood by and communicated to all key business stakeholders
Build out high performing teams to drive high impact change, results and visible achievements
Act as a “servant leader” who creates an environment within which members of the Value Stream can grow and flourish so that they might give their greatest contributions to the product line. The incumbent should lead with humility and strength, knowing that the finest results come from empowering and incentivizing employees to bring their best game to work every day.
Provide strategic views on prioritization for laying down the future road-map of the CX Value Stream
Be transparent at each level of the Value Stream so that information flows freely up and down the chain.
Maintain a holistic view of the organization and understand where in the large scheme of things their Value Stream fits
Adapt to ever-changing markets and customer needs quickly and effectively. This implies that the Value Stream is organized and managed in such a way as to facilitate changes with minimal impact to the flow
Ensure that results are measurable through establishing a baseline of performance and cost metrics, clear business cases and unarguable results as defined by improvements in appropriate KPIs and unit costings
Implement effective Net Promoter System Inner loop structure to drive change in the Buy Experience promote best practice behaviors to drive the improvement in our relationship NPS and transactional NPS
Embed and encourage the continuous use of Voice of Distributor surveys as a tool to identify pain-points and drive for improvements and consistent communicate with field force on the progress to retain momentum and increase distribution’s advocacy
Ensure results are sustainable through the embedding of continuous improvement to sustain the change over the medium to long term horizon
Ensure that improvement of the Value Stream is ongoing and that employees are always on the lookout for new and better ways of creating value within the organization
Deliver frequent and high quality communications regarding the CX Value Stream objectives and their progress and ensure strong visibility and buy in from the Indonesia business teams, key stakeholders and senior management team
Manage Risks and ensure robust risk reviews and necessary risk mitigation is undertaken on a timely basis in the Value Stream
Fully accountable for the success of Value Stream initiatives and their delivery on time, scope and budget
Champion and support New Ways of Working of Agile change within Manulife Indonesia.
Act as a role model and champion for change within the Indonesia business. Ensure high levels of employee engagement are maintained as well as a strong focus on individual performance and development
Partner with the Senior Leadership Team to establish a culture of High Performance across Operations. Role model the associated behaviors and mindset

If you are ready to unleash your potential, it’s time to start your career with Manulife/John Hancock.

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2018, we had more than 34,000 employees, over 82,000 agents, and thousands of distribution partners, serving almost 28 million customers. As of June 30, 2019, we had over $1.1 trillion (US$877 billion) in assets under management and administration, and in the previous 12 months we made $29.4 billion in payments to our customers. Our principal operations in Asia, Canada and the United States are where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Manulife is an equal opportunity employer. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.

Pendaftaran :

Jika Anda berminat dan memenuhi persyaratan diatas, silakan melakukan pendaftaran secara online melalui laman berikut ini :

Keterangan :

  • Hanya kandidat terbaik lah yang akan ditelepon untuk mengikuti tahap rekrutmen lebih lanjut.
  • Rekrutmen Manulife ini tidak dipungut biaya alias gratis.

Jika Kalian belum tertarik dengan Loker Head of Value Stream Buy - VP (A) Jakarta Agustus 2020 Manulife di atas, maka Anda dapat mencoba mencari info rekrutmen yang mirip dari beberapa perusahaan di Jakarta berikut ini.

Disclaimer ! hanya memberikan informasi lowongan kerja. Semua yang berhubungan dengan pendaftaran lamaran ditangani sepenuhnya oleh pemasang lowongan kerja terkait. Harap maklum.

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